5 Things to Think Over When Buying your Business Telephone System
Companies and organizations subscribed to a business telephone integrated with extensions often use traditional and hosted PBX systems. Traditional PBX systems can be costly though, let alone the costs of sustaining and improving software and hardware. This is why more and more businesses are picking hosted PBX telephony systems, which offer efficiency in terms of cost and service. The challenge, however, lies in selecting the right system for your telephone; thus, you may wish to consider the following guidelines in mind.
Rule 1: Does it help me check who is calling?
As a business owner, you had those times when the business telephone rings, and you cringe when you answer it because you realized it was your old aunt talking about her flower beds while you are waiting for an important business call. While at home, it might be okay to think of an excuse to not speak to dear aunt but as a business owner you cannot miss the opportunity to make a sale. What you need is a phone system that allows you to know who is calling the moment you check the phone before picking it up. With a system that has a caller ID, you will be able to treat your customers with individualized attention bringing you one step closer to a business deal. It really pays to know if the person calling is a previous customer who always calls to chat about gardening or a new customer with a legitimate query.
Rule 2: Does it help me recall my last conversation?
You may have a good memory but sooner or later, you will tend to forget every phone call you received during the day with the volume of calls you receive. Customers contact you not only to have your full attention regarding their query but also to know that they matter to your business. Instead of relying on notes jotted down on a scratch paper, you can use your business telephone instead to efficiently recall your last conversation with a client. Sign up with a phone system which expertly allows you to make notes about the last conversation and pick up the conversation where you left off.
Rule 3: Does it make me appear more professional?
If you want to appear professional, you need to use a high quality phone system. Closing a business deal starts from the moment the customer speaks with someone from your enterprise. You can appear professional by using such services as an auto-attendant, voicemail, among others.
Rule 4. Does it make my business customer-friendly?
Cohesiveness and organization are important in dealing with company calls. Depending on the type and size of your business, a customer can talk to a least three people every time they call. If a company makes itself 揷ustomer-friendly,?queries can be handled smoothly and quickly with a business telephone. Being customer-friendly means accessing customer contact information, quickly answering calls and letting the caller know they are valued.
Rule 5: Does it allow me to just relax and be myself?
There are complicated telephone systems which leave you feeling stressed after transferring a call but there are also systems which allow your personality to shine in the conversation. Be as friendly as possible. Leave the caller with a good feeling about the company at the end of each call.
A business telephone is one of the exceptional tools you can use in running a successful enterprise, so make sure to pick the right system.